QBCC Licence Number: 15246229 - Offices in Brisbane, Auckland and Christchurch
AU 1300 NEED US
QBCC Licence Number: 15246229 - Offices in Brisbane, Auckland and Christchurch
AU 1300 NEED US
Morgan Project Services helps insurers and customers achieve clearer, faster and more controlled property claim outcomes.
Our role is to bring specialist insurance building expertise to the claim process, helping to reduce delays, support realistic reserving, manage complexity, identify customer vulnerability and provide transparent reporting from assessment through to repair completion.
Property claims are not only about repairing damage. They require timely action, accurate information, practical building solutions and clear communication between all parties.
MPS supports better claim outcomes by helping insurers and customers move from uncertainty to a clear building pathway, with the right information, the right repair approach and the right level of support for the claim environment.
Timely action at the start of a claim can significantly improve the customer experience and reduce unnecessary delays. MPS supports faster claim progression through early contact, prompt site attendance, clear assessment, realistic reserving support and accurate priced scopes of work.
By identifying damage, repair requirements and next steps early, we help insurers make informed decisions and move claims forward with greater confidence.
What this supports
Some claims require additional care, communication and oversight due to the customer’s circumstances. MPS supports insurers by helping identify vulnerability indicators early and adapting the claim approach to suit the customer’s needs.
Where vulnerability is identified, we can support claim-specific management planning, tailored communication, ongoing monitoring and reporting to help ensure the customer is appropriately supported throughout the repair process.
What this supports
MPS supports claims involving complex building issues, difficult claim environments and technically challenging perils.
Our team has industry-leading experience in complex claim types including fire, earthquake, required restoration works and other technically complex building claims. We understand that these claims often require detailed damage assessment, practical repair methodology, specialist input and clear communication between insurers, customers, representatives, consultants and trades.
We also support claims involving disputed scopes, difficult site conditions, challenging stakeholder dynamics or sensitive customer environments. Our building-led approach helps clarify the damage, define the required works, identify practical repair solutions and support the claim through to a clearer outcome.
What this supports
MPS has significant experience supporting insurers and customers following major weather and natural disaster events. These events often require rapid mobilisation, high-volume assessment, make safe coordination, clear reporting and practical repair or rebuild planning.
Our team understands the need for speed, consistency and customer care during major event response, particularly when affected communities are dealing with widespread disruption.
What this supports
Clear reporting and accurate records are critical to better claim decisions. MPS provides documentation that supports visibility, accountability and informed decision-making throughout the claim and repair process.
This includes photographic records, scope notes, progress updates, repair recommendations, variation information and completion documentation where required.
What this supports
MPS supports insurers and customers by combining building expertise, practical claim experience and clear communication.
Whether a claim requires speed, vulnerability support, complex issue management, major event response or transparent reporting, our focus remains on helping the claim move forward with clarity, control and care.